Property Owner FAQs
It is vitally important owners choose the right property management to suits their needs, which is responsive, professional and service orientated.
Can I use my house?
Absolutely, it is after all your property. Just let us know your dates, so we can quickly block the property calendar to all booking channels almost instantly. We can help with cleaning and laundering after your stay, so you can sit back and relax.
Where do the bookings come from?
Guests can book and secure pay via our beautiful website, and of course we list with all the major on-line channels. This includes Airbnb, Booking.com, Expedia, Stayz, and HomeAway plus the affiliates for each of these brands, as well as direct phone bookings. Quotes can be raised and emailed to potential guests, so they can consult with their family or friends.
What do owners need to supply?
Owners are required to provide 2 sets of sufficient bedding and towels for the maximum number of guests the house can accommodate. Alternately, Good House can supply this at additional cost. Please ask about this service.
Basic household/pantry items such as cleaning products and consumables must be provided. When your house is serviced we replenish low stocks for a small fee and advise owners to restock. Please see this checklist with recommendations, to make your home as appealing as possible.
How is the nightly rate determined?
There are many factors which are used to determine the appropriate nightly rate for your house. Location, property amenity and local competition are all considered. We also use intelligent data metrics to further analyse the local market and fine tune pricing. Seasonal rates are also loaded to maximise your return during peak and non-peak times.
How do I know guests will look after my house?
All guests are subject to rigorous vetting and checks by Good House Holiday Rentals, to ensure they understand their obligations and responsibility when renting your house. We determine why the guest is travelling to the area, what their plans are, and confirm the number staying. Owners can stipulate any requirements with respect to min age of guests or other requirements.
All guests must agree to Good House Holiday Rentals Condition of Rental.
Depending on how guests book a property, all reservations are covered by $2000 Bond in the form of a credit card authorisation. More details on this can be supplied.
What are the costs and commission ?
On-boarding cost is $795 which covers all professional real estate photography, floor plan, personalised Guest Book, written property copy and uploading across the main booking channels and Good House Holiday Rentals website.
Good House Holiday Rentals management commission is 16% of net guest revenue inclusive of GST. Net revenue is what the guest pays less booking channel commission and their fees and taxes. Each booking channel is structure differently and we can supply this detail if you need it.
Will there be a contract in place?
A Property Manager Contract: Terms and Conditions is in place to cover owners and Good House Holiday Rentals. It covers the obligations of both parties including Dispute Resolution and Termination clauses. T&Cs are accompanied by a Schedule which details, nightly rates, commission structure and fees, so all parties are fully informed.
Cleaning and maintenance
Good House Holiday Rentals, coordinates all cleaning and laundry needs after each guest checkout. Our local contractor at the time of service, will inspect the property, and notify us of any issues, repairs or damage. Good House Holiday Rentals contacts owners in these situations as soon as possible. Linen is laundered by commercial laundry, so you can be guaranteed of quality and safe work. We can assist with maintenance, pool, spa and gardening services if requested.
Payments
All bookings are fully paid for by guests prior to check-in and owner payouts are processed 2 days after the check-out date.
If you have any other questions, please do not hesitate to ring on 1300 76 80 50 or email info@goodhouse.com.au